Get help with your server
Support runs in a deliberate order: documentation, then community, then plugin-specific help for commercial customers. Working through it in that order gets you an answer faster.
Start here
Each step exists because it resolves a different class of problem.
Documentation
Check setup and troubleshooting information first. Most problems come down to installation, configuration or a map that is not running the plugin.
Discord support
Join the community and support Discord to ask questions, compare notes with other server owners and report problems.
Commercial support
Customers using commercial plugins can receive plugin-specific assistance for the plugins they have licensed.
Coming to the customer portal
These are not built yet, and nothing on this page pretends otherwise. They are listed because the site is structured to accept them without a redesign.
License verification
Confirm an entitlement before opening a commercial request.
Support tickets
Tracked requests with history, instead of chat threads.
Debug bundle uploads
Attach logs and configuration directly to a request.
Order lookup
Find a purchase without needing to dig up an email.
Reporting a problem
Including the right details up front avoids a round of questions. The documentation lists exactly what helps.