Getting Help

Support is handled through the documentation first, then the community Discord, with plugin-specific help for customers of commercial plugins.

Before asking

Working through Common Issues and Debugging resolves a lot of reports on its own, and the information you gather there is exactly what is needed to help you if it does not.

What to include

• Which plugin and version each affected server is running.
• Which maps are affected, and which are not.
• What you expected to happen, and what happened instead.
• Steps to reproduce it, if you have them.
• Relevant log output, with credentials removed.
• Your configuration, with credentials removed.

Copy this template and fill it in — it covers everything needed to start diagnosing a problem:

Plugin:
Plugin version:
Maps affected:
Maps not affected:

Expected:
Actual:

Steps to reproduce:
1.
2.

Relevant log output (credentials removed):

Configuration (credentials removed):

Where to ask

The support page lists the current support channels. Commercial plugin customers can get plugin-specific assistance for the plugins they have licensed.